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Investigation: Late turns off Runway 15

Aircraft making late turns after departure from Runway 15 impacts on residents in the Esplanade area in Cairns. The investigation established that this was occurring more frequently than expected. Airservices wrote to the airlines to communicate the community concerns and ask for confirmation that they would comply with the requirements of the departure procedure at all times, unless there were critical reasons not to do so (ie emergency or weather). Subsequently community representatives on the Airport Environment Consultative Committee noted that they had seen a difference.

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Noise Complaints and Information Service Report

We manage complaints and enquiries about aircraft noise and operations through our Noise Complaints and Information Service (NCIS). The information below is collected for the purpose of complaint management, analysis of issues and identification of causal factors.

For this reason we refer to ‘complainants’ and ‘issues’. Complainants are people who contacted us. While some people submitted enquiries or comments rather than complaints, all are referred to as “complainants”. Issues are the primary concern they raised.

The complaints report

Use this interactive tool to explore the issues raised by residents from different suburbs. For help, click the button in the bottom right-hand corner.

This report is best viewed in full screen mode.

Read an explanation of issues and classifications used in complaint reporting.


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