We manage complaints and enquiries about aircraft noise and operations through our Noise Complaints and Information Service (NCIS). The information below is collected for the purpose of complaint management, analysis of issues and identification of causal factors.

For this reason we refer to ‘complainants’ and ‘issues’. Complainants are people who contacted us. While some people submitted enquiries or comments rather than complaints, all are referred to as “complainants”. Issues are the primary concern they raised.

The complaints report

Use this interactive tool to explore the issues raised by residents from different suburbs. For help, click the button in the bottom right-hand corner.

This report is best viewed in full screen mode.

Read an explanation of issues and classifications used in complaint reporting.